Privacy Policy
This policy explains how Ember Legacy Expeditions collects, uses, and protects your information.
Overview
We collect only what we need to deliver safe, high-quality expeditions and to meet legal obligations. We never sell your data.
Data we collect
- Contact details: name, email, phone, address.
- Trip details: preferences, fitness level, dietary needs.
- Payment confirmations (via secure processors; we do not store full card details).
- Operational data: communications, feedback, incident reports if any.
How we use data
- Trip planning, safety management, and customer support.
- Regulatory compliance and insurance requirements.
- Service communications and important updates.
Sharing
We share minimal data with trusted providers (e.g., payment processors, insurers, accommodation partners) strictly for trip delivery and compliance.
Retention
We keep records only as long as necessary for operations and legal requirements, then securely delete or anonymise.
Your rights
- Access, correction, and deletion (subject to legal obligations).
- Objection to certain processing and withdrawal of consent where applicable.
Security
Administrative, technical, and physical safeguards protect your data. Access is limited to trained personnel.
Contact for privacy
Email: [email protected] • Phone: +61 7 4085 2640 • Address: Suite 12, 1 Pier Point Road, Cairns City QLD 4870, Australia
Updates
We may revise this policy. Material changes will be communicated and posted with a new effective date.